Carefulscents.com orders are shipped on business days (Monday – Friday, excluding major holidays). Orders shipped via Standard Shipping service are processed and shipped in 4-10 business days, depending on product availability. 2nd Day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
***Please note that a signature may be required upon delivery for Second Day and Overnight shipments.
Free Returns & Exchanges
If for any reason you are not happy with your purchase on carefulscents.com, you may return the unused portion to us for a refund or exchange by mail. Please email info@carefulscents.com
Please note: Customized items are not eligible for exchange or return.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occured to the item(s) in your shipment, please contact us immediately at info@carefulscents.com.
Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
